Support Center
Welcome! Find answers and resources to help you get the most out of your PeripheralsStore gear. We're here to help.
Frequently Asked Questions
You can download the latest version of our Synapse Unified Software directly from the "Downloads" section right here on the support page. It's the best way to customize your devices.
All our products are covered by a 2-year limited warranty against manufacturing defects. For full details, please visit our Terms of Service page.
We offer a 30-day return policy for products purchased directly from our website. To initiate a return, please submit a ticket through our contact form below, and our team will guide you through the process.
Our peripherals are plug-and-play compatible with macOS for core functionality. However, our Synapse customization software is currently available for Windows 10 and 11 only. We are actively working on a macOS version.
Key Support Information
2-Year Warranty
All our products are covered against manufacturing defects for a period of two years from the date of purchase.
30-Day Returns
Products purchased directly from our website can be returned for a full refund within 30 days of delivery.
Faster Service
For quicker support, please include your product's serial number and a detailed description of the issue in your ticket.